Last Revision: January 2025
This privacy policy (the "Privacy Policy") constitutes an agreement between you, or if you are under the age of majority in your local jurisdiction, your parent or legal guardian ("you" or "your") as a person making use of our platform, software, and services under the "Blair AI" name, operated by Inference Health and its sub-contractors and subsidiaries (collectively, "Blair AI," "Inference Health," "us," "our" or "we").
Blair AI is dedicated to protecting your privacy rights. This Privacy Policy describes how Blair AI collects, protects, uses and discloses Personal Information and data created in the course of your access to and use of the Site, Content and/or Services (each as defined below).
Please note that this Privacy Policy distinguishes between information collected through the Site, Content and/or Services from you as a Client of Blair AI and information collected in the course of scheduling and staffing services for home care agencies.
When interacting directly with Blair AI through our Site and related functions and services for purposes of using our AI-powered scheduling and staffing solutions, you are considered a direct Client of Blair AI, and we are accountable to applicable provincial and federal commercial privacy laws for protecting any Personal Information you may provide as a Client. This Privacy Policy reflects our commitment to meeting this obligation to you as our Client.
When your home care agency uses Blair AI to manage caregiver scheduling and communications, your privacy is protected in accordance with applicable healthcare privacy regulations and this Privacy Policy.
If you have any questions or concerns after reading this, please email us at: hello@helloblair.com.
"Content" means any expression fixed in a tangible medium and includes, without limitation, ideas, text, comments, voice communications, scheduling data, caregiver information, shift details, images, graphics, designs, logos, trademarks, copyrights, information, data, software, scripts, and any intellectual property therein, any of which may be created, submitted, or otherwise made accessible on or through the Site and/or Services.
"Minor" means a person under the age of majority in the jurisdiction where the home care agency is located.
"Services" means all services made available by or through Blair AI, including but not limited to AI-powered scheduling, automated caregiver communications, shift management, and related administrative services accessed through the Content or the Site.
"Site" means helloblair.com, its related webpages and sites (including, without limitation, any mobile optimization website and white-labelled/DNS-forwarded sites), and Blair AI's mobile applications.
"User Generated Content" or "UGC" means any Content whatsoever that you submit, create, upload, transfer, or otherwise makes available by access to the Site or through the Services, including but not limited to scheduling preferences, caregiver availability, shift requirements, messages, information, data or other Content posted in any area through our Site or Services.
By accessing the Site, submitting information to us (regardless of whether you register an account with us) or downloading, installing or using any of the Content or Services, you consent to become a Client of Blair AI and consent to the collection and use of your Personal Information by Blair AI in accordance with this Privacy Policy. If you do not accept this Privacy Policy, you must not submit information to or register an account with us, access the Site or download, install or use any of the Content or Services.
We reserve the right to revise this Privacy Policy at any time. We will give you notice of such revisions by posting the revised Privacy Policy at helloblair.com/privacy. It is your responsibility to ensure that you are aware of the current Privacy Policy when you access or use the Site and/or Services. If you continue to access or use any of the Site and/or Services after any revisions to this Privacy Policy are posted, you will be deemed to have accepted those revisions.
There are two types of information we may collect from you as our Client through your access to and use of the Site, Content and/or Services:
Personal Information means information about an identifiable individual, including any "Personal Information" as such term is defined in the Personal Information Protection and Electronic Documents Act (Canada), where Personal Information crosses provincial or international boundaries, or as may be defined in any applicable provincial privacy laws, such as the Personal Information Protection Act (British Columbia and Alberta) and the Act Respecting the Protection of Personal Information in the Privacy Sector (Quebec).
In the context of Blair AI's services, Personal Information may include, but is not limited to, a caregiver's name, email address, phone number, availability schedule, certifications, work preferences, employment status, and in some cases, user name. For agency administrators, it may include name, email, phone number, and role within the organization.
Please note that this list is provided as an example only for purposes of the definition. It is not meant to be used as an exhaustive list of actual information collected or held by Blair AI.
Non-Personal Information means information that does not identify you. One common source of Non-Personal Information is business activity or transaction data and statistics resulting from the accumulation of that data, such as shift fill rates, response times, and aggregate scheduling patterns. Another source can be Personal Information that has been de-identified (removing anything that can point to identity) to yield more generalized Non-Personal Information such as, for example, availability patterns, certification types, geographic service areas, and similar that can be aggregated and used for statistical and related purposes such as usage pattern recognition, system optimization, and troubleshooting.
The choice to provide us with Personal Information and Non-Personal Information (notwithstanding Usage Data) is yours as our Client. If you do not wish to have Blair AI collect your Personal Information through the use of our Site, Content and/or Services, you can choose not to provide it. However, your decision to withhold particular details may limit the Services we are able to provide and make it more difficult for us to optimize scheduling and staffing for your agency. At all times though, it remains your decision whether to provide or withhold your information.
Blair AI uses artificial intelligence to automate and optimize home care scheduling and staffing. When you interact with our AI systems, the following data processing occurs:
We may use de-identified interaction data to improve our AI systems' accuracy and effectiveness. This includes:
You can opt-out of having your data used for AI improvement by contacting us at hello@helloblair.com
Blair AI uses the information we collect to:
As a Client, you have the right to:
Response Timelines: We will respond to privacy requests within 30 days of receipt, with a possible 30-day extension for complex requests. We will notify you if an extension is required.
Exercising Your Rights: To exercise any of these rights, contact us at hello@helloblair.com with sufficient information to verify your identity and specify your request.
In the event of a privacy breach involving Personal Information, Blair AI will:
Notification will include: the nature of the breach, information involved, steps taken to address the breach, and contact information for further inquiries.
Blair AI retains Personal Information for as long as necessary to:
Scheduling data and caregiver information is typically retained for the duration of the service agreement plus a reasonable period thereafter. We will securely delete or anonymize Personal Information when it is no longer needed for these purposes.
As required by applicable privacy laws, Blair AI has implemented reasonable administrative, physical, and technical measures including encryption, access controls, and system audit logs to protect the information we collect from unauthorized access and from loss, misuse or alteration by third parties. We use industry-standard security practices to protect scheduling data and caregiver information.
However, while we attempt to ensure the integrity and security of our network and systems, no method of transmission over the Internet or electronic storage is 100% secure. As such, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining access to this information.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY GUARANTEE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION.
For further information on how we safeguard information we collect, contact us via email at hello@helloblair.com.
Blair AI may use third-party service providers to help us operate our business and deliver services to you, including:
These third parties are contractually obligated to protect your Personal Information and may only use it to provide services to Blair AI. We carefully vet all third-party providers to ensure they meet our security and privacy standards.
Blair AI recognizes the privacy interest of children, and our Site, Content and/or Services are not intended for children under the age of majority in your jurisdiction, and we do not target our Site, Content and/or Services to children under the age of majority. Blair AI does not knowingly collect or use any Personal Information from children under the age of majority. If a parent or guardian becomes aware that their child has provided us with information without their consent, please contact us at hello@helloblair.com. We will delete such information from our files within a reasonable time.
Blair AI primarily operates in Canada and stores data in Canadian data centers. If we need to transfer Personal Information outside of Canada, we will ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws, including obtaining your consent where required.
Those who choose to use or access the Site and/or Services from outside Canada do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This Privacy Policy is governed and interpreted pursuant to the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to principles of conflicts of law that would impose the law of another jurisdiction, and you accept and submit to the exclusive jurisdiction of the courts located within Ontario.
We welcome questions or comments about this Privacy Policy. Please direct any questions or comments to the individual below who oversees Blair AI's compliance with privacy requirements:
Attn: Privacy Officer